Submit a request

Size in Clothing (Australian sizing)

Size in Clothing (Australian sizing)

This is found on the garment's tag. A long number starting with 6, just under the barcode

This is found on the garment's tag. Usually a 3 digit number starting with a 0 above the barcode

OUR MANUFACTURING: https://bfreeaus.zendesk.com/hc/en-us/articles/24656330791565-About-Our-Manufacturing

MY PRODUCT IS OUT OF STOCK: https://bfreeaus.zendesk.com/hc/en-us/articles/24656558370189-The-garment-I-want-is-sold-out-out-of-stock

WHERE ARE WE STOCKED? https://bfreeaus.zendesk.com/hc/en-us/articles/24514681273997-Are-B-Free-products-stocked-in-stores

START A RETURN HERE: https://bfreeaus.zendesk.com/hc/en-us/articles/24049746196877-How-do-I-start-a-return

START AN INTERNATIONAL RETURN HERE: https://bfreeaus.zendesk.com/hc/en-us/articles/24589480712333-International-Return-Instructions

ADD/CHANGE MY EXCHANGE ORDER: https://bfreeaus.zendesk.com/hc/en-us/articles/24554366434317-Can-I-change-add-items-to-my-exchange-order

UPGRADE EXCHANGE TO EXPRESS: https://bfreeaus.zendesk.com/hc/en-us/articles/24553848499981-Can-I-upgrade-my-exchange-order-to-15-express-shipping

DO YOU OFFER REFUNDS? https://bfreeaus.zendesk.com/hc/en-us/articles/24590228518413-Do-you-offer-refunds

EXCHANGE AT THE WAREHOUSE (MELBOURNE ONLY): https://bfreeaus.zendesk.com/hc/en-us/articles/24590660796173-I-want-to-arrange-an-exchange-at-the-Moorabbin-warehouse-Melbourne-only

DISPATCH & DELIVERY ESTIMATES: https://bfreeaus.zendesk.com/hc/en-us/articles/24076567818893-Delivery-estimates-and-Dispatch-Timeframes

PICK UP ORDER TIME FRAMES: https://bfreeaus.zendesk.com/hc/en-us/articles/24661823959309-When-will-my-pick-order-be-ready-Melbourne-only

WHOLESALE APPLICATION FORM: https://bfreeaus.zendesk.com/hc/en-us/articles/24662115460365-Become-a-B-Free-Wholesaler

WHOLESALE FAQs: https://bfreeaus.zendesk.com/hc/en-us/articles/24550750991757-Wholesale-FAQs

PAYMENT METHODS: https://bfreeaus.zendesk.com/hc/en-us/articles/24592041486989-What-payment-methods-do-you-offer

I CAN'T FIND MY PAYMENT METHOD: https://bfreeaus.zendesk.com/hc/en-us/articles/25371507482381-I-can-t-find-the-payment-method-I-want-to-use

PLACE AN NDIS ORDER: https://www.bfreeaustralia.com.au/pages/how-to-submit-an-ndis-request

SEE STEP 3 - PLACE AN NDIS ORDER: https://www.bfreeaustralia.com.au/pages/how-to-submit-an-ndis-request

I HAVE BEEN CONTACTED BY THE VERIFICATIONS TEAM: https://bfreeaus.zendesk.com/hc/en-us/articles/25568992578189-Why-have-I-been-contacted-by-your-verifications-team

SUBSCRIBE TO LATEST DISCOUNTS AND PROMOTIONS: https://bfreeaus.zendesk.com/hc/en-us/articles/25570043995149-I-want-to-stay-up-to-date-with-your-current-discounts-and-promotions

LOG IN/CREATE AN ACCOUNT: https://www.bfreeaustralia.com.au/account/login

LOG IN TO VIEW YOUR ORDER HISTORY: https://www.bfreeaustralia.com.au/account/login

LOG IN TO UPDATE YOUR DETAILS: https://www.bfreeaustralia.com.au/account/login

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please provide an image of the issue on all affected item/s (one image per item)

Please provide a photo of the tag with the barcode displayed

Please provide an image of all garments that were received. Please make sure all styles are identifiable and visible and all sizing printed on the garment is shown.

Please provide a photo of the packing slip (The white rectangular sticker inside the parcel with your order details)

Where possible, we would really appreciate a screen shot of the issue. This will help us to quickly pin point the problem and resolve your query asap!

Add file or drop files here