At B Free Australia we prioritise our customers' security and protection. As a responsible online retailer, we have a security system attached to our website.
If you have been contacted by our Verifications Team, it is likely that your order has been raised in our security system. When this occurs, we are required to go through some further steps to ensure your security and protection. There are a number of indicators used to analyse the legitimacy of an order and we appreciate that this flagging system is not always correct. We do hope our customers understand that no offence is meant by this, it is simply a procedure we must adhere to ensure you are protected.
In these instances, you will be contacted via email by our verification team and provided with instructions on how to verify your order so that it may be dispatched. In most instances we do not ask for ID, but in some very rare cases we do.
If you ever have further questions in regards to a security check email, you are most welcome to call us on (03) 9553 0188 Monday to Friday 9am to 5pm (AEDT/AEST). You can also reply to the email we have sent you. Our verification emails will always be sent from contact@bfreeaustralia.com.au
Thank you for your patience and understanding, our customers' security is of the utmost importance to us.