We are sorry to hear that this is the case! So that we may best assist you, we firstly recommend checking that the code has been entered correctly.
This might seem obvious, but sometimes the number 1 and a capitalised 'i' can look very similar. As does a capitalised I 'i' and lowercase L 'l'. The number 5 and capital 'S' can sometimes be confused as well. To avoid any confusion, we recommend copying discount codes and store credit codes directly from their source and pasting them directly into the checkout. Once a discount code is successfully applied it will appear as such:
However, if you feel that this is not the issue, please do get in touch with us via the 'submit a request' button. This can be found in the top right hand corner of your screen or beneath this article. When submitting your request, please supply the code you are attempting to use and a screen shot of the error message you received (if possible).
My discount code/store credit isn't working
