We're sorry to hear this! If you feel that your product has a fault, we do recommend getting in touch with us via the 'submit a request' button. This is located below this article or in the top right hand corner of your screen.
Please note that a fault is generally a physical defect in a garment. Fitting issues and preference in fit do not constitute a fault. Nor does a defect that in our reasonable opinion has developed due to wear and tear, misuse and failure to follow care instructions.
To complete the form for a genuine fault, you will need a couple of images to help us get to the bottom of the matter and resolve the issue asap! It can help to have these ready before filling in the form. Please the images required below:
Image 1 - Please provide an image of the issue on all affected item/s (one per item).
Image 2 - Please provide a photo of the tag with the barcode displayed.
We hope to have the issue sorted for you as soon as possible and we look forward to receiving your completed request form.
My product has a fault
