At B Free Australia, we prioritise your satisfaction above all else. We want you to be completely happy with your purchase, which is why we offer a hassle-free return policy.
If you receive an item that's eligible* for return, you can Exchange it or receive a Store Credit with no expiry date within 30 days of placing your order. We understand that sometimes items may arrive with manufacturing faults, and if that's the case, we're more than happy to exchange the item or refund your original payment method.
As your original order was a pickup order from our Moorabbin warehouse, your return method will also be to drop off the parcel at the same location. Please see instructions below.
RETURN PROCEDURE
- Enter your details and follow the steps in the RETURN PORTAL to select the items you would like to return, the reasons why and your preferred resolution.
- Once you have submitted your return:
- If you choose to exchange, we will create your exchange order within 1-2 business days after you drop off your return parcel.
If you prefer to return your parcel and pick up your new item at the same time, please email us with "URGENT: Pickup Exchange" in the subject line after you've submitted your return through the portal. Let us know you'd like to pick up your exchange too, and we'll arrange it. Wait for confirmation from us and a "ready for pickup" notification for your exchange order before coming in to our warehouse. - If you choose store credit, your credit will be issued within approximately 3 business days of dropping off your return.