At B Free, we prioritise your satisfaction above all else. We want you to be completely happy with your purchase, which is why we offer a hassle-free return policy.
If you receive an item that's eligible* for return, you can Exchange it or receive a Store Credit with no expiry date within 30 days of placing your order.
For our Australian and US customers, we offer Checkout+ for a quick and seamless returns experience.
Customers who opt in at checkout receive a prepaid return shipping label through our returns portal, making the process easy and stress-free. If you choose not to opt in, return shipping costs will need to be covered by the customer via our portal.
With Checkout+, enjoy a low flat rate of $3.98 for returns, plus unlimited exchanges and additional returns at no extra cost.
Please note that returns are eligible for exchange or store credit only. For refund-related information, please refer to the refund policy section on this page.
We hope this gives you peace of mind while shopping with us. If you have any questions, our friendly customer service team is always here to help. You can reach us by submitting a request through our contact form here or chat with us via the widget in the bottom right of your screen.
*Eligible Return Items: All items must be returned in new condition, not worn or washed, with tags attached.
You may return any item except for the following (due to hygiene reasons):
- Adhesive or velcro items
- Knickers & all G-string types
- All reusable pads
- Tea & cosmetics
- 100% Cotton tops & babywear
- Clearance & seconds
- Further exceptions will be listed in the description of the product page if applicable
- Enter your details and follow the steps in the RETURN PORTAL to select the items you would like to return, the reasons why and your preferred resolution.
- Once you have submitted your return, you will receive a return shipping label. This is accessible through the portal and will also be emailed to you (ensure to check your spam/junk folders if needed).
- Pack your items with the packing slip inside the satchel, and attach the return label (making sure to cover any existing address label) and post at a red posting box or the post office.
- If you choose to exchange, we will release your exchange order with FREE standard shipping as soon as your return label is in transit
- If you choose store credit, your full credit will be issued as soon as your return label is in transit
Please note that you must lodge your return in the Return Portal within 30 days of placing your order. All parcels must be posted within 2 weeks of lodging your return online.
International Returns
We celebrate and value our international customers just as much as our local ones! We're committed to ensuring that you're completely satisfied with your purchase, no matter where in the world you're shopping from.
Please note that this policy applies to all international orders excluding the United States.
Should you need to return an eligible item, please get in touch with us via our submit a request form within 21 days of receiving your order. Our dedicated team will be more than happy to guide you through the return process.
Please be aware that for international returns, customers are responsible for covering both the shipping cost to return the item to Australia, as well as the shipping costs for the replacement item. We offer store credit or exchanges only, as refunds are not available.
Additionally, any taxes, duties, or fees applied by the receiving country are the responsibility of the customer. We appreciate your understanding and cooperation with our international returns policy as we strive to provide you with a positive shopping experience.