At B Free Australia we prioritise finding the ideal fit for our customers. However, as per our returns policy we do not offer return for refund for fitting issues and we have our fitting experts on hand via phone, email or live chat to assist with any fitting queries.
We apologise for any inconvenience caused, and would like to reiterate our returns policy, as stated on our website. We offer exchanges or store credit for eligible items within 30 days, but refunds are only for faulty items. Individual fitting issues are not considered as faults, so we cannot provide a refund in this case. We strive to ensure the best possible fit for our products, but we also recognise that each individual's preferences and body shape can make a garment's fit vary.
We are committed to ensuring you have a positive experience with us and understand the importance of finding the perfect fit and style which is why we have a dedicated team of fitting professionals and lingerie experts ready to help you. With this in mind, we would love the opportunity to help you make the perfect selection from our extensive range of products.
If the purchased item doesn't meet your needs, you can also explore our extensive selection on the website, featuring a diverse range of categories such as bras, underwear, outfit solutions, shapewear, tops and slips, bamboo clothing, sleepwear, swimwear, activewear, and more.
We appreciate your understanding and cooperation in adhering to our policy. If you have any further questions or concerns, or would like to take advantage of our expert fitting advice please don't hesitate to reply to this email.